Breaking: What’s the Matter with Google?

Breaking: What’s the Matter with Google?

Shownotes:

googleharm1This morning started like a typical morning for me … with a google search. I searched for Bruce Williams, a broadcaster who does a business advice show and got the results I’d respect along with warnings on every search result. The warning says, “This Site May Harm Your Computer.” I went to a different Mac and did a search. Same thing. I used different search words and phrases. Same thing. I did a search from different browsers and from a PC and got the same warning message.

Next step twitter. I asked if anyone else is getting the error and it appears to be happening to everyone on every search.

At this point, all we have is questions:

Did Google get hacked?
Is it an internal error?
Can anyone remember an issue this crippling happening to Google before?

TechCrunch speculates here. I went live on ustream as we tried to figure out what is happening.

UDPATE: Google explained that it was human error:

What happened? Very simply, human error. Google flags search results with the message “This site may harm your computer” if the site is known to install malicious software in the background or otherwise surreptitiously. We do this to protect our users against visiting sites that could harm their computers. We work with a non-profit called StopBadware.org to get our list of URLs. StopBadware carefully researches each consumer complaint to decide fairly whether that URL belongs on the list. Since each case needs to be individually researched, this list is maintained by humans, not algorithms.

We periodically receive updates to that list and received one such update to release on the site this morning. Unfortunately (and here’s the human error), the URL of ‘/’ was mistakenly checked in as a value to the file and ‘/’ expands to all URLs. Fortunately, our on-call site reliability team found the problem quickly and reverted the file. Since we push these updates in a staggered and rolling fashion, the errors began appearing between 6:27 a.m. and 6:40 a.m. and began disappearing between 7:10 and 7:25 a.m., so the duration of the problem for any particular user was approximately 40 minutes.

UPDATE 2: See the Brief where I discuss the issue in full.

36 Responses to “Breaking: What’s the Matter with Google?”

  1. Stephen Breen Says:

    it may be a new feature that was suppose to go on limit release but got completely messed up.

  2. Lucas Says:

    I have the same problem here! The Netherlands 4PM Amsterdam using MacBook 2.1 Ghz with XS4ALL internet provider. It’s everywhere!

  3. Jack Moore Says:

    Same for me!

    This is so weird…

  4. Dan Says:

    Recommend NOT reporting the sites as malicious, obviously. A lot of valid sites could get temporarily blacklisted if you click that “report this” button.

  5. Jeff McCord Says:

    I noticed the same thing about the same time as you.

    Techcrunch is covering it as well – looks like they got hacked (Google) or something went awry.

    http://www.techcrunch.com/2009/01/31/google-flags-whole-internet-as-malware/

  6. Lepinkainen Says:

    Seems to be getting better intermittently, some searches work, others don’t. Maybe it just takes a while to propagate to all clusters.

  7. Brian Bush Says:

    I seem to remember Google making flubs that effected actual search results, which I’d say is a bigger flub.

    You left one off your list too, Could be this is a parting gift from a Google Layoffee.

  8. jose Says:

    same thing happned to me when i searched for “barrack obama twitter” yesterday.

    it’s probably google’s way of trying to stop bots or something…

    nevertheless, it’s annoying not to get the search results right away.

    good morning!

  9. Steve Burgess Says:

    Funny, I did exactly the same thing you did – well, I wasn’t searching for Bruce Williams, I was searching for some Mac info. Got the result, checked a second computer, then checked twitter. Found your post. Says a lot for Twitter. Not much for Google if they got hacked. I have a screenshot of a google search on “google” that shows that Google is calling itself a harmful site. Something for posterity.

  10. Justin Says:

    Seems global, I’ve seen a twitpic from china! http://twitpic.com/19lll

  11. Word Lily Says:

    A possible exception? News results (even when listed on the main results page) don’t seem to have the warning.

  12. Jash Sayani Says:

    Yup. I noticed it on my blog search result. I Google searched for Google and it still showed that, so I didn’t bother!

    My prediction: GDrive is almost there!

  13. Papa Bradstein Says:

    It’s everywhere, even if you search on Google pages. Also, some Google pages (help pages in GReader) return 502s, so it could be a systemic outage. Earlier this week, their GMail offline feature broke GReader…maybe they’re having QC problems with new and expanding features (safe search has been around for awhile, but maybe they were expanding it).

  14. AdmiralAckbar Says:

    They have updated their mobile search page, particularly the suggestions feature. There may be other updates that were conflicting. Or possibly a feature that went too far.

  15. Michelangelo van Dam Says:

    Hi Cali,

    I believe this faulty error is spooky for those who aren’t Internet gurus like us. Making them panic about the fact the Internet is too harmful and dangerous.

    And what about those Internet rankings ? Sites marked as evil by Google don’t get visitors.

    Cheers from Belgium,

    Michelangelo

  16. pablo Says:

    a angry fired employee?. Now it’s gone.

  17. Matt McDougall Says:

    Got the same issue here…. I am in Beijing, China

  18. Pam Says:

    I’m not getting that message on ANY google search on my iPod touch. From Seattle.

  19. bassw Says:

    That was crazy, would be cool if it took a few hours, Would there be riots?

  20. Jeff McCord Says:

    Looks like Google is fixed! Whew!

  21. Maris Lim Says:

    I thought it was just me. Damn, I wonder what happened… Google’s back to normal now though.

  22. MAtej Says:

    Same here. Europe, Slovenia using Macbook Pro 2.33 GHz

  23. Jim Seybert Says:

    I noticed this about three weeks ago on a site managed by a very tech savvy friend -

  24. Jash Sayani Says:

    Interesting…..

  25. cswaffie (Chris Swaffield) Says:

    @annelisewojo Cali Lewis has info regarding the Google downtime: http://tinyurl.com/cdld36

  26. Retweetist (The Retweetist) Says:

    GeekBrief.TV | Video Podcast » Blog Archive » Breaking: What#… http://is.gd/hUxo (retweeted 47x http://is.gd/hVeI )

  27. ballerb (B) Says:

    Google explains it was human error – http://tinyurl.com/cdld36 (via @CaliLewis)

  28. elliot (Elliot Christenson) Says:

    Google explains it was human error – http://tinyurl.com/cdld36 (via @CaliLewis) – What happens when Google is at 90% instead of 70%

  29. addicted2iphone (addicted2iphone) Says:

    @ipodgrrl Google explains it was human error – http://tinyurl.com/cdld36 (via @CaliLewis)

  30. terpmeister (shawn turpin) Says:

    Google explains it was human error – http://tinyurl.com/cdld36 (via @CaliLewis)

  31. biggerfish (biggerfish) Says:

    @dcrblogs ck this out about google: http://tinyurl.com/cdld36

  32. MehdiLamloum (Mehdi ) Says:

    http://tinyurl.com/cdld36 Breaking: What’s the Matter with Google?

  33. KOI Says:

    Well, if you have an active antivirus running while surfing you wouldn’t be having a heart attack.

  34. Teleconferencing Says:

    I’ve heard about Courts using video conferencing technologies especially in the rural areas and villages. Even though it’s an expensive approach but it’s a great way for developing these areas.

  35. element3media (element3media) Says:

    awesomeness – http://tinyurl.com/cdld36 (4:43) @CaliLewis is such a great show, been a fan for a long time.

  36. Belguim TV Online Says:

    hey I decided to comment and telll you hott layout and nice site! good job with the blog!! x)

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